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Fred hits the ground running

Fred Vercoe was thrust into high gear from the moment he joined the Te Arawa Whānau Ora team. As well as being the second half of the Hāpai Huānga team, he also helps man the organisation’s COVID-19 hotline.

Fred hits the ground running

Fred Vercoe was thrust into high gear from the moment he joined the Te Arawa Whānau Ora team. As well as being the second half of the Hāpai Huānga team, he also helps man the organisation’s COVID-19 hotline.

Fred hits the ground running

Fred Vercoe was thrust into high gear from the moment he joined the Te Arawa Whānau Ora team. As well as being the second half of the Hāpai Huānga team, he also helps man the organisation’s COVID-19 hotline.

“Being able to help people in need gives you a great sense of reward – knowing you’ve been able to play a little part in their lives,” he says.

Fred says when the 0508 TE ARAWA freephone opened, he was fielding at least 25 calls a day. He records their details and forwards them to paeārahi, who then undergo a more in-depth kōrero with the applicant. He says most people call the helpline for assistance with kai and bills.

“People have lost employment and they’re struggling money-wise. It’s so nice to be able to offer them something.”

“I’d also get a few calls from whānau who wanted their whānau to ring us for help but were too whakamā. I’d ask for a number, ring them, and encourage them to apply – and they did. They were very grateful and thankful.”

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